The only advice I would even assume to give to your company is that once the clips are on the fabric, your storage bags are a little small. Then after taking the enclosed pictures, I removed and packed up the Astroguard, ALONE. However Mark installed ALONE, and only needed me to hold the longest pieces of fabric a couple of times. Incidentally, we are in our early 60’s and are both below average height. My husband installed two-thirds of the windows one weekend, and the garage and sun-porch the next. After then changing the top corner clips to angles, everything fell into place simply and smoothly.
It took installing a couple of windows as “learning tools” after realizing that there is metal flashing at the top corner of each window. I thank you for that, since I am personally a maniac about customer service in my own professional endeavors. You were always “there” for each of my questions, regardless of how weird they were, either by phone or e-mail. Because we had no weather threats last summer, each week we found ourselves postponing starting the job, i.e measuring and screwing on each clip etc…it was really hot out! However, as the new year rolled in, and the weather was cool, we finally got it all done. We received the product in less than a week of ordering it, and appreciate that each precut piece of Astroguard was labeled, not only with the name of each window, but also with my measurements.
We want you to know how pleased we are with every aspect of our Astroguard installation. Anytime I get asked about hurricane protection, I will be referring people to you. Looks like another hurricane fabric installation is in the future for me. Guess what, I have been told by the insurance company that my entry door is not rated :(. And then, to satisfy the crazy requests from the insurance company, you provided documentation and a letter after speaking with them to make sure they got what they needed. You delivered storm bars to my place quickly once we recognized they were needed.
On multiple occasions, your staff answered installation related questions because I am such a perfectionist and planner. That helped me make sure I would be getting the right size and parts. You came out and measured, gave me a quote for you to install or for me to do it myself. You guys are great when it comes to customer service. Better yet, once I talked with the staff and priced out an installation, I could not believe how the cost compared half the amount of a new rated garage door! Why inspectors and realtors don’t know more about this product is unfortunate a simple referral could have saved me a great deal of time. It took me more searching forums and websites than it should have, but somehow I came across the hurricane fabric website, and this option looked great. I did not want to lose the nice windows in the garage door but it looked like I had no options. Being new to Florida, I spent a lot of time researching options new garage door, large removable panels, etc. My family recently purchased a home in Margate that has accordion shutters on all windows, but the garage door was not protected and I was not getting credits on insurance. I am baffled why have more people not recognized this great option? The fabric is cost effective, easy to install initially, easy to store, and easy to install quickly when the time comes. I can officially say that selecting the hurricane fabric product as a way to protect my garage door was a great decision, and working with the staff at hurricane fabric was a pleasure.
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